Information Menu
Basic Information
Provider name
National Alliance on Mental Illness (NAMI)
Service Level
Peer-Based Support
Self-Guided Support
Therapy
Services
Individual Therapy
Group Therapy
Helpline
Family/Couples Therapy
Support Group
Guided Self-Help
Psychotropic Medication Management
Service Description
The NAMI NYC Helpline is a free service providing support to individuals in the New York area. Calls are confidential and answered by trained family members and people living with mental illness. They respond to all voicemails, so please leave one if your first call is not answered. Through this hotline you can connect with someone who understands and who will listen, find help navigating NYC's mental health system, from people with personal experience, get referrals for mental health services, housing, and legal assistance, and learn about NAMI NYC classes, support groups, and events.
Monday – Friday, 10 AM to 6 PM ET
Data unavailable
Age groups served
Children
Teens
Adults
Data unavailable
Research-supported Treatments
Cognitive Behavioral Therapy
Acceptance and Commitment Therapy
Interpersonal Psychotherapy
Cognitive Processing Therapy
Motivational Interviewing
Solution-Focused Brief Therapy
Psychoanalytic
Trauma-Focused Cognitive Behavioral Therapy
Dialectical Behavior Therapy
Prolonged Exposure
Exposure and Response Prevention
Parent-Child Interaction Therapy
Psychodynamic
Currently Unknown
are services mostly provided by trainees?
Not Applicable
Data unavailable
Access Information
Region
National Availability
New York
borough
Bronx
Brooklyn
Manhattan
Queens
Staten Island
Data unavailable
Virtual or in-person
Virtual
Address
None
Data unavailable
Payment Options
Medicaid
Managed Medicaid (e.g., Healthfirst, Fidelis)
Medicare
Private Insurance
Currently Unknown
Sliding Scale
Pro Bono (Fee Waiver)
None Needed (Always Free)
Waitlist
Never
Data unavailable
Phone Number
212-684-3264
Data unavailable
Culturally Sensitive Care
special services for Racial/ethnic groups
Asian/Pacific Islander
Black/African American
Indigenous/Native American
Latinx/Latino/Hispanic
Currently Unknown
Special services for gender groups
Men
Women
Trans or Gender Non-Conforming
Currently Unknown
Special services for LGBTQ+
Yes
No
Currently Unknown
Data unavailable